Frequently asked questions
1. What are the service hours of your call center?
We offer our services 24/7 days.
2. How many languages do you support?
Most of our clients are from the US and UK and so we provide support primarily in English. However, our staff are fluent in French, Spanish, German, English and Dutch and so we offer multi-lingual support as well.
3. What kind of clients do you work for?
We work for all types of clients.
4. How long have you been offering call center solutions?
Expert India Callers has been in the outsourcing business since 2016.
5. Is there any training process underlined for your contact center agents?
Our contact center agents are experts in handling calls. They are thoroughly trained about your products and services manuals and hit the floor only after attaining the desired level of competency.
6. Do you support any particular Live Chat software?
We support all kinds of chat software.
7. How do you take care of lost calls when the phone line is busy?
Our service agreement with our clients permits us to respond to all voicemails. All calls that come during non-service hours or when the phone line is busy are transferred and recorded onto a voicemail. Our agents attend to these voicemails when they are free. So no calls are lost.
8. I have never outsourced, but want to give it a try. I am little apprehensive though
While we understand your apprehensions about outsourcing your job, we would request you to talk to our representatives to get a complete understanding of our work model. We are confident that it would take us just one call to put all your concerns related to rest and, at the same time, convince you about our competency, skills, price, security and turnaround time.
9. Is my Data Secure if I outsource?
We have stringent data security measures in place, to ensure complete confidentiality of your information. Our staff is bound by non-disclosure agreements, violation of which would invite legal prosecution.
10. I want to do business with you, how can I start?
Doing business with us is easy. All you need to do is to talk to one of our representatives or fill up the sign-up form. Based on your requirements, we will draft a customized service contract and send it to you. Once you sign the contract and release the first payment, we will train our staff on your business needs. On completion of training, our staff will hit the floor to take calls or answer your customers' emails and chat messages
11. Can agents multitask in free time?
We do not entertain multitask or provide supplementary services in free time. We firmly believe multitasking leads to partial attention thereby affecting the quality of the output.
12. Is there a minimum duration to do business or contract?
We do not bind our clients by minimum contract period. Our clients are free to terminate the contract after intimating us at least 30 days in advance via mail.
14. Why should I outsource my call center operations to outsource2india?
By outsourcing your call center services to Zinique Infotech, you stand to gain in the following ways.
Considerable Cost Savings
Enhanced Profits
Avail Skilled and Experienced Resources
Reduce Administrative Hassles